In the absence of a clear policy statement, a carrier whether Canadian or foreign that peers openly at some but not all Canadian public IXPs in its operating regions will earn a half star. No Star : The carrier gives no indication of any policy or concrete measures to promote domestic routing when possible, nor does it peer openly at any Canadian public IXPs. For an explanation of IXPs and open and conditional peering, see the project overview.
Half Star : The carrier has defended user privacy rights politically, in court or legislatively, but there is no reference to this in its privacy pages. No Star : There is no readily available public evidence that the carrier has taken a positive pro-privacy position in any of the above areas. Note : While this criterion was edited for ease of use and clarity in presentation here, we are not aware of any divergence with IXmaps with regard to application. Google searches used in seeking public evidence of a pro-privacy position The most recent search date is given next to each search term.
Material up to 5 years old was reviewed. Searches used in seeking case law where Fido defended user privacy rights in Canadian courts The most recent search date is given next to each search term.
Skip to main content. University of Toronto Faculty of Law. Secondary menu U of T Law library E. Legal Search form Search. Sponsors Contact. Part of the evaluation was related to transparency about privacy practices. Therefore, carriers only received credit for information in their privacy materials, on the theory that this was where privacy-minded users would look for privacy-related information. Fido is a subsidiary of Rogers Wireless Inc.
However, Rogers does not explicitly indicate this. A public commitment to PIPEDA compliance Full Star : The carrier explicitly indicates that it complies with PIPEDA, or similar applicable legislation, and provides substantive details of its privacy obligations, including that it only transfers personal information to third parties that provide an equivalent level of protection.
Request new password. Full Star : The carrier explicitly indicates that it complies with PIPEDA, or similar applicable legislation, and provides substantive details of its privacy obligations, including that it only transfers personal information to third parties that provide an equivalent level of protection.
Fido indicates that it will transfer information to various third parties in certain circumstances but makes no mention of whether these third parties provide PIPEDA-equivalent protection. Score: Half Star Explanation: Fido does not indicate that it notifies users when it receives third party data requests, however it indicates that users may send an inquiry to acquire such information.
Full Star : The carrier has published, in an annual or semi-annual report or in some other form, statistics regarding: The number of requests from third parties, broken down by government law enforcement, etc. The Fido name itself came out of a need to appeal to French and English customers. Rogers Communications acquired Fido back in , changing the name to Fido Solutions shortly afterward. As of the last report, Fido had a subscriber base of a little over three million users.
Fido offers a handy interactive map so you can check for your local coverage. Take a peek in your backyard right here. Fido keeps its plans reasonably simple, and the Data, Talk, and Text option is the most complete experience around. It offers everything you need, and you essentially pay based on your data cap. Overall, the Data, Talk, and Text plan is the best overall value you can get from Fido if you want to use your device to its full potential.
The name is relatively self-explanatory in this case. This plan gives you all of the talk and text you could ask for. However, this option drops unlimited calling in favor of a data cap that you can choose for yourself. No matter your data cap, neither basic plan makes mention of text messages. Although there are no text options for the plan, it looks like you can still add voicemail options at no extra cost. You can grab several brand-new tablets straight from Fido itself.
In fact, you get more for less money with the post-paid version of the plan. The Spotify deal is what matters most here. It remains to be seen whether the CRTC will see that as a hard enough distinction. Though the Fido deal would have already been extremely advanced by the time that decision was made, it provides a clear road map of the competitive landscape for Rogers and Bell in the coming years: a growing move to sign content deals that will add value to their telecom offerings.
Third national operator Telus has largely sat out of this land rush and has not bought any media properties. Your location, device model, type of damage, and repair or replacement part availability can influence your choices of replacement vs. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair.
When you complete your Service Request you will be presented with repair partners in your area. Once you select a repair partner you can visit any of their locations with a valid Service Request and have your repair completed. We will send you a prepaid label, all you need to do is package your device and drop it in a Canada Post mail box.
It will be repaired and returned to you within business days. If your phone is unrepairable we will send you a replacement. Please note that if the device is unrepairable and you choose to have it replaced, you will be required to pay the difference between the Repair Processing Fee and Replacement Processing Fee before we can order a replacement for you. All repair work is guaranteed for 12 months by our partners. Simply return to the store, or go online to file your repair warranty Service Request.
To see your specific Processing Fee, go to your Cost Overview above. IMEI-based protection means that only the device with the IMEI enrolled at the time of activation and which we have on file is protected. If you change or upgrade your device, you must re-enroll in device protection. This includes paying any applicable Processing Fee, providing any information or documentation requested and providing your device for repair.
What do I do if I have issues uploading my documentation to My Plan? If you are experiencing issues uploading your service request statutory declaration or other requested documents, you can email them to documents likewize.
Requested documentation sent by mail or email may delay the processing of your service request. Your replaced or repaired device is still protected as long as you are enrolled in a Premium Device Protection plan. Premium Device Protection for Android Replacements and repaired devices come with a month warranty. Such service will not be charged against your annual service limit.
Premium Device Protection for Apple featuring AppleCare Services Your warranty continues on your replacement or repaired device for as long as you are enrolled in the plan. If you exit the plan, new replacement devices come with a month warranty and Apple certified pre-owned devices come with a day warranty. Enrollment is available for 60 days after you purchase your device, so be sure to act quickly! You are required to pay a non-refundable Processing Fee for each approved Service Request.
You may cancel your enrollment at any time by contacting Fido. In Manitoba and Saskatchewan, please see your insurance policy in the Resources section for more information on cancellation. Simply go to My Plan and log in. Your location, device model, type of damage, and repair or replacement part availability can influence your repair choices. It will be repaired within business days and returned to you via next business day delivery.
Premium Device Protection for Android All repair work is guaranteed for 12 months by our partners. If you experience any problems with your replaced or repaired device, Simply return to the repair shop, go online to file your repair warranty Service Request or call Likewize Customer Care at Premium Device Protection for Apple featuring AppleCare Services Your warranty continues on your repaired device for as long as you are enrolled in the plan. If you exit the plan, your repaired device comes with a day warranty.
The programs may be modified from time to time. Please refer to this website for the most current information. We will not provide service for loss or damage caused directly or indirectly by any of the limitations and exclusions listed in the Device Protection Terms and Conditions. For Premium Device Protection Plans that do not include AppleCare Services, there is no assurance, representation, or warranty that any replacement equipment will be identical or offer the same function as the item being replaced.
You are not required to purchase a Device Protection Plan to activate wireless service. You may cancel your plan subscription at any time. The Premium Device Protection Plans are a repair and replacement service provided to the customers of Fido.
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